Retail & Shopping CentersKeep every store on the same campaign, on time.
Central marketing and store operations teams publish promotions to in-store screens across the estate and hear from shoppers before they leave. Where stores run service counters, Nexus Queue organises the wait.
The challenge
What gets in the way today
Promotions change faster than store teams can update screens by hand.
Head office cannot easily confirm which stores are showing the current campaign.
Returns, collection and repair desks build queues at peak trading hours.
Shopper feedback arrives late, through public reviews, rather than at the store.
How Nexus Cloud helps
What teams can use Nexus Cloud for
Each use case is labelled with the product that serves it, so you can start with the one your locations need.
Nexus Signage
Campaign rollout across stores
Design a promotion once, schedule it by store group and publish it to every screen in the estate.
Nexus Signage
Messaging that follows trading patterns
Plan morning, weekend and seasonal content in advance, so screens change with the trading day rather than with staff availability.
Nexus Signage
Know what each screen shows
Check from head office what every store screen is playing, instead of relying on photos or store-manager confirmation.
Nexus Surveys
Shopper feedback at the exit
Ask a short question by kiosk or QR code at the till or exit, and compare satisfaction store by store.
Nexus Queue
Orderly service-desk queues
Issue tickets for returns, collections or repairs, so customers wait in order and staff call the next person to the right desk.
Who it's for
The teams behind the experience
- Chief Marketing Officer
- Head of Retail Operations
- Visual Merchandising Manager
- IT Director
- Franchise Operations Manager
Products in this industry
Products for Retail & Shopping Centers
- Nexus SignageDigital Signage ManagementDesign, schedule and publish content to screens across every location, and see what each screen is playing.
- Nexus SurveysCustomer Feedback and Experience MeasurementCapture feedback at the moment of service, by kiosk or QR code, and measure the experience location by location.
- Nexus QueueQueue and Customer Flow ManagementOrganise how customers arrive, wait and are served, from the first ticket to the service counter.
Questions
Frequently asked
Do we need all three products?
No. Each product works on its own. You can begin with Nexus Signage and add Nexus Surveys or Nexus Queue later, where stores run a feedback programme or service counters, in the same console and sign-in.
Can Nexus manage screens across many stores?
Yes. Nexus Signage is built to schedule and publish content to screen groups across multiple locations. Your store count, screen types and network setup are reviewed during the demo.
Which screens and media players are supported?
Supported players and hardware are confirmed for your estate during the consultation, before any rollout commitment.
Focus industries
Banking, Finance & Insurance
Orderly branches, with service measured visit by visit.
Focus industries
Telecommunications
Store visits that work for sales, support and repairs.
Focus industries
Healthcare & Medical Facilities
Clearer waiting areas and patient feedback by department.
For system integrators, resellers and distributors
Deliver Nexus Cloud projects in Retail & Shopping Centers
Partner with Nexus Cloud to deliver customer-experience projects for the organisations you serve.