Hospitality & HotelsCurrent guest information and guest feedback, on property.
Hotels can use Nexus Signage to keep lobby, restaurant and event screens current, and Nexus Surveys to hear from guests while they are still on property.
The challenge
What gets in the way today
Lobby, restaurant and function-room screens fall out of date between events.
Guest dissatisfaction often surfaces first in public online reviews.
Hotel groups struggle to keep brand content consistent from one property to the next.
Front-of-house teams have little time to update screen content manually.
How Nexus Cloud helps
What teams can use Nexus Cloud for
Each use case is labelled with the product that serves it, so you can start with the one your locations need.
Nexus Signage
Lobby and outlet screens
Show daily information, restaurant offers and hotel services on lobby and outlet screens, scheduled by time of day.
Nexus Signage
Event and function notices
Prepare event and function notices in advance and schedule them to appear on lobby and meeting-room screens at the right time.
Nexus Surveys
In-stay guest feedback
Invite guests to rate their stay or a meal by QR code or kiosk during their stay.
Nexus Surveys
Compare outlets and properties
Compare feedback results by outlet, department and property.
Who it's for
The teams behind the experience
- General Manager
- Director of Operations
- Director of Sales and Marketing
- Guest Experience Manager
- IT Manager
Products in this industry
Products for Hospitality & Hotels
- Nexus SignageDigital Signage ManagementDesign, schedule and publish content to screens across every location, and see what each screen is playing.
- Nexus SurveysCustomer Feedback and Experience MeasurementCapture feedback at the moment of service, by kiosk or QR code, and measure the experience location by location.
Questions
Frequently asked
Does Nexus connect to our property management system?
System-integration requirements are reviewed during the consultation, and we confirm what applies to your property before any commitment.
Do hotels need Nexus Queue as well?
Not necessarily. For most hotel teams, Nexus Signage and Nexus Surveys are the relevant products. Nexus Queue can be discussed during the demo for high-volume desks.
Can a hotel group manage several properties?
Yes. Screens and surveys for multiple properties are managed in one console and sign-in. Your property count and screen setup are reviewed during the demo.
Focus industries
Retail & Shopping Centers
Keep every store on the same campaign, on time.
Focus industries
Banking, Finance & Insurance
Orderly branches, with service measured visit by visit.
Focus industries
Telecommunications
Store visits that work for sales, support and repairs.
For system integrators, resellers and distributors
Deliver Nexus Cloud projects in Hospitality & Hotels
Partner with Nexus Cloud to deliver customer-experience projects for the organisations you serve.