Healthcare & Medical FacilitiesClearer waiting areas and patient feedback by department.
Outpatient clinics, pharmacies and laboratories can use Nexus Cloud to organise patient arrivals and calls, collect feedback after the visit and keep waiting-area screens informative.
The challenge
What gets in the way today
Patients in crowded waiting areas are unsure when, and where, they will be called.
Reception, pharmacy and laboratory queues each run on different, often manual, methods.
Patient-experience feedback is gathered on paper or long after the visit.
Waiting-area screens show outdated health information, or nothing at all.
How Nexus Cloud helps
What teams can use Nexus Cloud for
Each use case is labelled with the product that serves it, so you can start with the one your locations need.
Nexus Queue
Reception and pharmacy tickets
Patients take a ticket for reception, pharmacy or laboratory, and are called to the right desk in order.
Nexus Queue
Clear calls in waiting areas
Nexus Queue waiting-area displays show which ticket is called and to which desk, so patients can see when and where to go.
Nexus Surveys
Patient feedback after the visit
Short kiosk or QR surveys capture how patients rated their visit, compared by department and by clinic.
Nexus Signage
Health information on waiting screens
Schedule your facility's approved information and service notices on waiting-area screens, updated centrally rather than room by room.
Who it's for
The teams behind the experience
- Hospital Chief Operating Officer
- Patient Experience Director
- Outpatient Services Manager
- Chief Information Officer
- Quality Director
Products in this industry
Products for Healthcare & Medical Facilities
- Nexus QueueQueue and Customer Flow ManagementOrganise how customers arrive, wait and are served, from the first ticket to the service counter.
- Nexus SurveysCustomer Feedback and Experience MeasurementCapture feedback at the moment of service, by kiosk or QR code, and measure the experience location by location.
- Nexus SignageDigital Signage ManagementDesign, schedule and publish content to screens across every location, and see what each screen is playing.
Questions
Frequently asked
Does Nexus Queue integrate with our HIS or EMR?
Integration requirements, including any link to hospital information systems, are reviewed during the consultation. We confirm what is supported before any commitment.
How is patient data handled?
Data-protection, hosting and privacy requirements are reviewed with your IT and compliance teams during the evaluation, before any deployment.
Can we begin in one department?
Yes. A deployment can start in a single area, such as the outpatient pharmacy, and extend to others. Scope is agreed during the consultation.
Focus industries
Retail & Shopping Centers
Keep every store on the same campaign, on time.
Focus industries
Banking, Finance & Insurance
Orderly branches, with service measured visit by visit.
Focus industries
Telecommunications
Store visits that work for sales, support and repairs.
For system integrators, resellers and distributors
Deliver Nexus Cloud projects in Healthcare & Medical Facilities
Partner with Nexus Cloud to deliver customer-experience projects for the organisations you serve.