Government & Public ServicesService centres with orderly visits and measured service.
Public service centres can use Nexus Cloud to organise visitor flow by service, capture citizen feedback at the point of service and keep centre screens informative.
The challenge
What gets in the way today
Citizens arrive for many different services and need clear direction on arrival.
Service-quality ratings depend on feedback that is hard to collect consistently.
Information screens in service centres are updated slowly and unevenly.
How Nexus Cloud helps
What teams can use Nexus Cloud for
Each use case is labelled with the product that serves it, so you can start with the one your locations need.
Nexus Queue
Ticketing by service type
Visitors select their service and receive a ticket, so each counter handles the right transactions in order.
Nexus Surveys
Citizen feedback at the counter
Collect ratings by kiosk or QR code after each visit, and compare results by centre and by service.
Nexus Signage
Centre information screens
Publish service notices, document checklists and public messages to screens across every centre.
Who it's for
The teams behind the experience
- Director of Customer Experience
- Service Centre Operations Manager
- Chief Information Officer
- Excellence and Quality Office
Products in this industry
Products for Government & Public Services
- Nexus QueueQueue and Customer Flow ManagementOrganise how customers arrive, wait and are served, from the first ticket to the service counter.
- Nexus SurveysCustomer Feedback and Experience MeasurementCapture feedback at the moment of service, by kiosk or QR code, and measure the experience location by location.
- Nexus SignageDigital Signage ManagementDesign, schedule and publish content to screens across every location, and see what each screen is playing.
Questions
Frequently asked
How are hosting and security requirements for public entities handled?
Hosting, security and procurement requirements are reviewed during the consultation, together with any authorised local partner involved.
Can the products be adopted separately?
Yes. A centre can start with feedback, queueing or screens, and add the other products later in the same console.
More industries
Education & Universities
Organised registration queues and clearer campus communication.
More industries
Transportation & Transit
Clear notices and orderly service desks for travellers.
More industries
Events, Venues & Entertainment
Event-day screens, organised desks and attendee feedback.
For system integrators, resellers and distributors
Deliver Nexus Cloud projects in Government & Public Services
Partner with Nexus Cloud to deliver customer-experience projects for the organisations you serve.